You grab a ticket. You sit and wait. You wait like everyone else until your number is called. "D548 to counter 2." The robotic announcement calls out. Some people stand up and go through a door. "R530 to counter 7." That's not your number. It's been an hour. Your number still hasn't been called out. More people come in and grab tickets. All the seats have been taken but still more people come in. "D549 to counter 4." Another hour passes. It's quiet. You wait.